HN Jobs

San Francisco (Mission Bay) Meraki (just acquired by Cisco) Send resume to: jenna.williams@meraki.net Responsibilities: -Research and resolve issues reported by Meraki customers and partners -Identify issues suitable for entry in the Meraki Knowledge Base -Write, review, and release KB articles -Work with engineering to diagnose and resolve critical escalated issues -Identify, reproduce, and document bugs Requirements: -Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers -Outstanding account management, follow-through and problem solving skills -Resourcefulness and attention to detail -Fluency in English -Excellent communication skill, both written and verbal B.S. in computer science or a related technical discipline -4-year degree from an accredited university required Characteristics of success: -2 years experience with networking products -Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers -Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n) -Ability to multi-task and to work under pressure