HN Jobs

SproutVideo • Brooklyn, NY • Onsite/Full-Time • https://sproutvideo.com/ SproutVideo is hiring a Head of Customer Support: https://sproutvideo.com/jobs Requirements: - Able to work full time in our office in Williamsburg, Brooklyn - Can quickly master highly technical processes and our video hosting platform - Familiarity with live chat and support email platforms; phone experience a plus - 3+ years of SAAS customer success experience - Must be an excellent multi-tasker with a keen eye for detail and getting things right the first time - Ability to maintain a polite, calm, and positive attitude in all interactions with our customers even in stressful situations - Excellent writing skills and a strong command of English grammar; able to adopt the SproutVideo voice Check out our jobs page for information about how to apply.