HN Jobs

Prospect | Customer Support Representive | Full Time | Remote or from Kitchener-Waterloo (Canada) Office We're a startup based out of Waterloo, Canada building a smart, curious, and driven team that's passionate about making software that helps sales reps sell better. Prospect is a lead generation platform that intelligently sources contact data right inside of your web browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets. We are profitable and self-funded (no VCs or investors). We did this because we want to do what's best for our team and customers (not investors). We have sane working hours; we don't work weekends, take ample time off, and work ~8 hours a day. You will be helping us full-time with customer support. This includes doing things such as: * Building meaningful relationships with customers * Prioritizing tickets and answering them as soon as possible * Hopping on screenshare calls to diagnose problems and educating users * Working very closely with Engineering to get solutions rolled out * Updating our FAQ, making training videos, and doing webinars * Building and placing a process around Customer Support * Analyze daily metrics and proactively reach out to customers regarding issues Compensation: $45,000 - $55,000 CAD plus benefits You can read more details and apply at https://secure.collage.co/jobs/prospect/8415