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← All postings · May 2026 thread

Rootly

Customer Success Manager

CompanyRootly
Websiterootly.com
Roles
  • Customer Success Manager
  • Technical Support Engineer
Typefull-time
Role taxonomyCustomer / Field / DevRelSoftware Engineering
SpecialtiesCustomer Engineering, Software Engineering
LocationToronto, ON + · Remote · Hybrid
Salary
Apply viaApplication linkhttps://rootly.com/careers
Hiring notes
TechRubyRailsTerraformML/AI
Parsed locationsToronto, ON +
Posted byrootlyhq
PostedMay 1, 2026
SourceView on Hacker News ↗

Original posting

Rootly | Multiple Roles | Toronto, ON (Hybrid) + Remote | Full-time Rootly builds AI-native incident management (on-call, incident response, status pages, retrospectives, and AI SRE) in one platform. Used by Cisco, NVIDIA, Figma, Replit, Wealthsimple, Clay, Webflow, and thousands of other engineering teams. Open Roles: - Senior AI Engineer — LLM engineering, AI agents, reliability assistant - Senior Product Engineer — Ruby/Rails, owns features end-to-end - Senior Platform Engineer — infrastructure, CI/CD, capacity planning - Senior Site Reliability Engineer — SLOs, incident management, automation - Head of Platform Engineering — infrastructure strategy + team building GTM / Customer - Enterprise Account Executive (2 locations) - Mid Market Account Executive - Solutions Engineer — APIs, Terraform, technical customer success - Head of Support - Customer Success Manager - Technical Support Engineer (Hybrid) Legal - Commercial Counsel — customer/partner agreements, compliance Apply at https://rootly.com/careers