HN Jobs

RepSpark | Multiple Positions | REMOTE (US west coast preferred), FULL-TIME | https://www.repspark.com RepSpark offers cloud-based software applications for sales and e-commerce in the apparel, footwear, and accessories industries, focused on wholesale business to help brands sell intelligently. Our stack includes C#, ASP.NET, SQL Server, GraphQL, TypeScript, and React (https://stackshare.io/repspark/repspark). We'd love to hear from people interested in: 1. Customer Support Engineer - Communicate directly with external customers via phone, email or chat to better understand customer reported issues. - Manage the opening, status update and closing of support tickets to ensure issue identification and resolution SLA's are met. - Triage all reported customer support issues, resolving tier 1 support tickets and appropriately escalating complex Tier 2 and 3 tickets. - Ability to proficiently read at least one of the following software languages C#, JavaScript, Python. - Basic SQL querying/scripting a plus. 2. Professional Services Consultant - Responsible for implementation and integration project activities from project kick-off on through final product cut-over. - Ability to lead requirements gathering consultation engagements with customers to efficiently scope and price custom development application requests. - Provide technical expertise including problem identification during implementation, testing, client training, and deployment. - Deliver remote and onsite billable customer product training. Please email careers@repspark.com with applications or questions.